Jeffries Ave   ∙   Los Angeles, CA   ∙   650-200-8151   ∙


Skills Summary

  • Epic Cadence Certified
  • Epic Prelude Certified
  • Epic Welcome Certified
  • PMP Certified
  • Epic Ambulatory Experience

05/2017 – Present          Senior Epic Analyst          Providence Health          Los Angeles, CA

  • Managed production support tickets
  • Lead integrations with 3rd party appointment reminder systems (Televox, Stericycle, RevSpring, mPulse)
  • Completed two full electronic appointment/referral/template conversions
  • Completed an Epic instance alignment
  • Brought live numerous outpatient ambulatory departments (Cadence and Prelude)


10/2016 – 02/2017             Epic Consultant                 Serj Solutions               Walnut Creek, CA

CLIENTS:  John Muir Health

  • Gathered clinic requirements and analyzed current state workflows
  • Built all Cadence functionality including facility structure, visit types, providers, workqueues and templates
  • Triaged and resolved all outstanding production issues
  • Managed Patient Access project timeline
  • Facilitated and lead template build and appointment conversion


09/2015 – 08/2016             Epic Consultant                 Ryzen Solutions                   Palo Alto, CA

CLIENTS:  Stanford Children’s Hospital

  • Built Guided Scheduling Questionnaires
  • Managed, triaged, and resolved all outstanding production issues
  • Established future state processes for ongoing system maintenance
  • Created project documentation for future system roll outs
  • Data Couriered all related build items from POC, TST, MST, SUP and PRD


12/2014 – 08/2015               Epic Consultant                 Serj Consulting                 Evansville, IN

CLIENTS:  Deaconess Health System

  • Managed the design, build and implementation of Epic enterprise software package
  • Built Epic Cadence Module based on organizational requirements (facility structure, scheduling functionality, questionnaires, registration)
  • Tracked system functionality through software development lifecycle
  • Owned and maintained SER, DEP, PRC, Rev Location and Service Area master files
  • Supported and trained staff on system functionality for Cadence and Prelude modules
  • Facilitated Community Connect roll out of all newly acquired affiliate departments
  • Assisted in issue resolution during post go-live support


05/2014 – 11/2014     Technical Project Manager     Sensis Digital Agency     Los Angeles, CA

  • Managed the design, build and implementation of client websites using the Agile methodology
  • Outlined customer requirements by designing user stories
  • Coordinated tasks between creative, UX, and tech departments
  • Created websites and developed dynamic content using a Drupal CMS
  • Tracked website performance using Google Analytics reporting
  • Created project timelines, SOWs and scope documents


02/2012 – 02/2014          Epic Consultant             Deloitte Consulting           Los Angeles, CA

CLIENTS:  Franciscan Health System, University of Nebraska Medical Center

  • Assisted and advised clients on the implementation of Epic EMR best practices
  • Built all Cadence functionality including printer mapping, questionnaires, forms, letters, visit types, patterns, templates, departments, batches, workqueues, reports and document management
  • Streamlined existing processes by identifying areas of improvement
  • Designed system workflows based on client requirements
  • Managed teams for technical dress rehearsal and device deployment
  • Assisted in the full life cycle implementation of over 150 departments across four service areas
  • Wrote and executed test scripts for quality assurance and user acceptance testing (UAT)


06/2011 – 07/2011      Epic Consultant      NYU Langone Medical Center     New York City, NY

  • Supported end users with Cadence and ADT/Prelude modules
  • Maintained organizational knowledge of application systems, interfaces and reporting processes
  • Triaged and tracked all department related issues
  • Made recommendations on the overall implementation process
  • Participated in EOD reporting process


01/2010 – 06/2011   Business Systems Analyst  MidPen Housing Corporation   Foster City, CA

  • Successfully implemented projects within scope, schedule and cost
  • Worked in cross functional teams while maintaining PMO standards
  • Managed UX requirements gathering for technical workflow analysis
  • Supported and maintained all company-wide software applications including SQL framework
  • Provided executive team with monthly and quarterly reports
  • Conducted training courses to new hires on software tools and real estate industry


10/2009 – 11/2009          Epic Consultant             Tucson Medical Center                Tucson, AZ

  • Supported end users with Cadence and ADT/Prelude modules
  • Triaged and tracked all department related issues


02/2008 – 02/2009        Web Project Manager            Cytiva Software               Emeryville, CA

  • Managed the implementation of company’s proprietary ATS software
  • Led customization and design meetings
  • Identified business requirements, design specifications and client workflows
  • Designed and optimized website layout and functionality for optimal UX/UI
  • Managed a rotating account portfolio of approximately ten clients
  • Resolved client issues in a timely fashion


04/2005 – 07/2007     Epic Implementation Specialist      Kaiser Permanente      Oakland, CA

  • Coordinated the planning and implementation of Epic Ambulatory, Prelude, and Cadence suites
  • Conducted project management activities involving processes, resources and timelines
  • Facilitated meetings to determine department workflows for Epic EHR software installation
  • Investigated, documented, and analyzed requirements for building system functionality
  • Coordinated 3rd party software integrations
  • Managed teams to facilitate department go-lives and trainings



09/1999 – 12/2004                 Minnesota State University, Mankato        AACSB Accredited                                                
Degree:  Bachelor of Science, December 2004
Majors:  Marketing and International Business
Minors:  Economics and Business Administration
01/2002 – 06/2002                 Institut de Formation International (IFI), Rouen, France                                                                                  
Areas of Study:  International Marketing and French Language


Computer Software Skills

Google Analytics, WordPress, Drupal, Adobe Photoshop, Adobe Fireworks, Jira, Basecamp, Pro Tools,, Frame Forge Studio, Axure Pro Wireframe, Omnigraffle, Snagit, HTML, CSS, SQL, SEO, Microsoft Office 2010: Word, Excel, PowerPoint, Project, Publisher, Visio, Outlook, and Access


Activities & Achievements

  • Founder and Editor in Chief for
  • Political/Business writer for
  • PMP Certified, 2011